The average time from filing the claim until the vehicle was available for pickup by policyholders was 55 days during second first half of 2024, better than the 60 days posted in the first half of the year. Accordingly, the annual average was 58 days, 11 days better than that of 2023.

On the CMF website, interested parties can check and compare repair times by company, vehicle brand and model, and type of workshop.

April 8, 2025 - The Financial Market Commission (CMF) reports on the average repair time of motor vehicles as of the second half of 2024. General insurance companies report repair times biannually pursuant to Circular Letter No. 2,236, which regulates the submission of data related to motor vehicle repair procedures.

In June 2023, the Commission launched a new platform on its website to check and compare repair times for vehicles with filed claims that are covered by general insurance companies supervised by the CMF. Interested parties can access data about repair times by company, vehicle brand and model, and magnitude of the damage, as well as repair shops in the country. The platform is available for use by policyholders, people planning to take out insurance, and insurance brokers providing advice on the matter.

Results

80,664 vehicles suffered accidents in the second half of 2024, a decrease of 3.44 percent versus the first half (83,540 vehicles). Between June and December, the average time from filing a claim until the vehicle is available for pickup by the policyholder was 55 days compared to 60 days in the first half of the year. Meanwhile, the average time between filing a claim and entering the vehicle into a workshop was 30 days, lower than that of the first half.

Average time from filing the claim until the vehicle is available for pickup

Average days in workshops and number of vehicles with filed claims

Repair times by insurance company vary significantly depending on the extent of damage to vehicles, as this table shows.

Average time, by company, elapsed from date of claim until date when vehicle became available to the policyholder

There are 5,102 workshops under agreements with insurance companies (do note that workshops may work with more than one company). 33 percent of total workshops are in the Metropolitan Region.

Workshops by region

The total number of insured vehicles nationwide as of the second half of 2024 is 2,128,128, 28,941 less than first half of the year. This figure includes all types of vehicles.

Number of insured vehicles by semester